Privacy policy
Feelxy- Privacy Policy
This Privacy Policy describes how Feelxy, Inc. and its subsidiaries and affiliates (“Feelxy,” “we,” “us,” and/or “our”) handle personal data we collect online (through our websites) and offline (through customer contact channels, our retail locations, and in-person promotional activities). We call all of these the “Services”. This Privacy Policy explains the types of personal data we collect and process, how we may use and share the data, and the choices that are available to you with respect to our handling of your personal data.
**Information We Collect**
We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:
– Information you provide to us when you use our Site (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile);
– Transaction and billing information, if you make any purchases from us or using our Site (e.g. credit/debit card details and delivery information);
– Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media);
– Information you provide us when you enter a competition or participate in a survey;
– Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site;
– Other information necessary to provide the Site, for example, we may access your location if you give us your consent.
If you also shop in one of our stores, we may combine information you give us in-store (e.g. if you make a purchase or join our mailing list in-store) with the information above.
**Information we collect by automated means**
When you visit our sites, interact with our communications, or visit our stores, we collect certain information automatically. To collect this information, we may use cookies, web beacons, and similar technologies. A “cookie” is a text file that websites send to a visitor‘s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as a pixel tag or clear GIF, is used to transmit information back to a web server. We may also collect information about your online activities over time and across third-party websites. The information we collect automatically may include:
– URLs that refer visitors to our websites;
– Search terms used to reach our websites;
– Details about the emails we send, such as opens, clicks, and unsubscribes;
– Details about the devices that are used to access our websites (such as IP address, browser information, device information, and operating system information);
– Details about your interaction with our websites (such as the date, time, length of stay, and specific pages accessed during your visits to our websites, referral activity, and which emails you may have opened);
– Information about activity in our stores, such as through closed circuit TVs for security monitoring or geofencing to identify traffic in our stores; and
– Usage information (such as the number and frequency of visitors to our websites).
We may associate this information with your Feelxy account if you have one, the device you use to connect to our Services, or email or social media accounts that you use to engage with Feelxy .
For more information about how we use cookies check out our cookies policy.
**How We Use Your Information**
Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:
– To fulfil your order and maintain your online account.
– To manage and respond to any queries or complaints to our customer service team.
– To personalize the Site to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.
– To improve and maintain the Site, and monitor its usage.
– For market research, e.g. we may contact you for feedback about our products.
– To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.
– For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
– To comply with our legal and regulatory obligations.
We rely on the following legal basis, under data protection law, to process your personal data:
– Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).
– Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).
– Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of the Site, to make it more interesting and relevant in respect of the products and offers on view.
**Who May Have Access to Your Information**
*Third-Party Service Providers:* We may use third party service providers acting on Feelxy behalf to perform some of the services described above…
This Privacy Policy describes how Feelxy, Inc. and its subsidiaries and affiliates (“Feelxy,” “we,” “us,” and/or “our”) handle personal data we collect online (through our websites) and offline (through customer contact channels, our retail locations, and in-person promotional activities). We call all of these the “Services”. This Privacy Policy explains the types of personal data we collect and process, how we may use and share the data, and the choices that are available to you with respect to our handling of your personal data.
**Information We Collect**
We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:
– Information you provide to us when you use our Site (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile);
– Transaction and billing information, if you make any purchases from us or using our Site (e.g. credit/debit card details and delivery information);
– Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media);
– Information you provide us when you enter a competition or participate in a survey;
– Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site;
– Other information necessary to provide the Site, for example, we may access your location if you give us your consent.
If you also shop in one of our stores, we may combine information you give us in-store (e.g. if you make a purchase or join our mailing list in-store) with the information above.
**Information we collect by automated means**
When you visit our sites, interact with our communications, or visit our stores, we collect certain information automatically. To collect this information, we may use cookies, web beacons, and similar technologies. A “cookie” is a text file that websites send to a visitor‘s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as a pixel tag or clear GIF, is used to transmit information back to a web server. We may also collect information about your online activities over time and across third-party websites. The information we collect automatically may include:
– URLs that refer visitors to our websites;
– Search terms used to reach our websites;
– Details about the emails we send, such as opens, clicks, and unsubscribes;
– Details about the devices that are used to access our websites (such as IP address, browser information, device information, and operating system information);
– Details about your interaction with our websites (such as the date, time, length of stay, and specific pages accessed during your visits to our websites, referral activity, and which emails you may have opened);
– Information about activity in our stores, such as through closed circuit TVs for security monitoring or geofencing to identify traffic in our stores; and
– Usage information (such as the number and frequency of visitors to our websites).
We may associate this information with your Feelxy account if you have one, the device you use to connect to our Services, or email or social media accounts that you use to engage with Feelxy .
For more information about how we use cookies check out our cookies policy.
**How We Use Your Information**
Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:
– To fulfil your order and maintain your online account.
– To manage and respond to any queries or complaints to our customer service team.
– To personalize the Site to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.
– To improve and maintain the Site, and monitor its usage.
– For market research, e.g. we may contact you for feedback about our products.
– To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.
– For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
– To comply with our legal and regulatory obligations.
We rely on the following legal basis, under data protection law, to process your personal data:
– Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).
– Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).
– Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of the Site, to make it more interesting and relevant in respect of the products and offers on view.
**Who May Have Access to Your Information**
*Third-Party Service Providers:* We may use third party service providers acting on Feelxy behalf to perform some of the services described above…